Covid-19 Care
COVID-19 CARE
Singer Group Hotels
The Family Business with Big Business Thinking
Our commitment to care, well-being and hospitality comes from our family to yours and underpins the spirit of our brand.
Covid-Care Program
As part of our Covid-Care Program, we have implemented a series of safety and well-being standards across our hotels, with specific measures that vary according to the needs of specific hotels and that of our guests.
Enforcement of compliance, along with best practices, by Hotel Management
Health screenings for both guests, staff and suppliers
Pre- and digital check-ins available
Contactless and digital checkout available
Flexible cancellation policies
Sanitiser stations prominently placed throughout hotels
Frequent and specialised deep cleaning of our public areas
Enhanced food safety and hygiene protocols, as well as meal solutions, to suit guests’ needs
Revised maximum capacity guidelines and reconfiguration of meeting room set-ups
Commitment to enhanced levels of cleanliness
Housekeeping and room service options to ensure guests’ comfort along with health and safety compliance
Deep-cleaning and sanitisation of rooms, and where possible, rooms to remain unoccupied for 24 hours
Removal of high-touch items from guestrooms
Strict laundry protocols including washing at very high temperatures
Increased frequency of cleaning and servicing of air units
Employee hygiene protocols that include travel to and from work, arrival on shift, end of shift and arrival at home
Our top priority is welcoming guests and colleagues back safely with our renowned family hospitality.