Have a look at some of our frequently asked questions.
If you can't find an answer to what you're looking for, give us a call on
+27-21-526-4000
or email us at
reservations@colosseum.co.za
What time is the check in?
From 14h00 onwards - early check-in can be arranged at a surcharge of R100 per hour from 08h00 until 12h00
What time is the check out?
11h00 - late check out can be arranged at a surcharge of R100 per hour from 12h00 to 17h00
What can I do if I arrive earlier to the hotel?
Just send us a request and we will happliy assist
Can I store my luggage with you?
With pleasure
Are there hotel images on this website?
Yes
What time is breakfast served?
From 07h00 - 10h30
Any allergies or food intolerance?
You can just let us know and we will assist you
Is breakfast included in the room rate?
You have the option of including breakfast in your rate or not
Do you offer free Wi-Fi?
Yes
Are there parking facilities at the hotel?
Yes, secure, safe and complimentary
What amenities are available in the rooms?
Wine cooler, hair dryer, safe, microwave and hospitality tray with kettle
Do you have a fitness center or swimming pool?
No, but both available at our sister hotel that is within walking distance
Is the hotel pet-friendly?
No, only guide dogs
What is your cancellation policy?
48hrs prior to arrival out of season, 7 days prior to arrival peak season to avoid penalties
How do I modify or cancel a reservation?
It depends on the booking channel, that was used to make the reservation.
What types of credit cards do you accept?
We accept all major credit cards
Do you have a lift?
Yes
Do you offer airport shuttle services?
Yes, this can be arranged at an additional fee
Are there restaurants or bars on-site?
Yes
How do I book a table at your restaurant?
Just ask reception to assist you
How do I book a treatment at the Spa?
Just ask reception to assist you
Do you have rooms with accessible features?
Yes
Is there a concierge service?
Yes, reception will be more than willing to assist you
Can I host an event or meeting at the hotel?
Yes, the Duty Manager will be more than willing to assist you
Do you have any special offers or packages?
Yes, please refer to our website
Can I request an extra bed or crib in the room?
Yes, complimentary
DWhat is there to do in the local area?
Canal Walk Shopping Centre, Century City Convention Centre and several tourist attactions
Do you offer gift vouchers?
Yes
Who do I contact if I have further enquiries/questions about my stay?
Reception or reservations
Who do I contact if I have further enquiries/questions about my stay?
Please reach out to us and we'll answer all your questions:
+27-21-526-4000
Mail :
reservations@colosseum.co.za
WhatsApp: +27-78-297-9661