Concierge & Information
Frequently Asked Questions
Everything you need for a seamless stay. If your question isn't here, our 24-hour concierge is at your disposal.
Good to Know
Your Questions, Answered
What time is check-in and check-out?
Check-in is from 14:00 and check-out is by 11:00. Early check-in and late check-out are subject to availability (surcharges may apply) – please ask reception.
Is parking available?
Yes – free underground secure parking, including disabled bays. Reception is staffed 24 hours.
Is breakfast included?
Breakfast is served at MOZAMBIK Restaurant (hot & cold buffet, 07:00–11:00). Add it to your rate when booking, or pay at the restaurant.
Do the suites have kitchens?
All suites are semi self-catering with an open-plan kitchenette, alongside an en-suite bathroom, free Wi-Fi and complimentary Charlotte Rhys amenities.
Is there an airport shuttle?
An airport shuttle is available on request – Cape Town International is roughly 20 minutes away. Let reservations know your flight details.
Are there a pool and gym?
Guests have access to the gym and indoor & outdoor pools at our sister hotel, Island Club, 300m away. A Virgin Active is also within walking distance (fee applies).
How close is the Conference Centre and Canal Walk?
We're directly across from the Century City Conference Centre and a stone's throw from Canal Walk, with Woolworths, Clicks and Vida e Caffè just outside the foyer.
What is your cancellation policy?
Reservations cancelled less than 24 hours before the day of arrival, and no-shows, are charged a fee of one night plus the 1% tourism levy. Exact terms are confirmed with your booking.
Are pets allowed?
Only registered guide dogs are permitted at the hotel.
Can you add an extra bed or cot?
Children under 12 stay free. An extra bed for a guest aged 12 to 18 is R355, and baby cots are available on request at no charge. Let reservations know when you book.
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